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Privacy Policy

Effective Date: 12 May 2021

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Welcome to Visavisto (“we,” “us,” or “our”), operating at www.visavisto.uk (the “Site”). We are committed to safeguarding the privacy of our clients, prospective clients, and website visitors.

By accessing or using our Site, you confirm that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our Site and services.

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1. Who We Are

Visavisto is a UK-based visa and immigration consultancy. We assist individuals, families, and businesses with their visa applications, immigration strategies, and related services. Our goal is to offer guidance and support for a smooth immigration process.

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2. Information We Collect

We collect and process various types of information depending on how you interact with our Site and services:

  1. Personal Information You Provide

    • Contact Details: Name, email address, phone number, postal address, etc.

    • Identification and Supporting Documentation: Passport information, national ID, proof of residence, proof of financial status, employment information, or any other documentation required for visa application or immigration services.

    • Communication Records: Information you share when contacting us via forms, email inquiries, live chat, or other direct communication methods.

    • Payment Information (if applicable): Billing address, payment card details (processed via secure third-party payment processors), and transaction records.

  2. Information Collected Automatically

    • Usage Data: We may collect usage data such as your IP address, browser type, the pages or services you view, the time and date of your visits, and other diagnostic data.

    • Device Data: We may collect data about the device you use to access our Site (e.g., device type, operating system, unique device identifiers).

  3. Cookies and Similar Technologies

    • We use cookies, beacons, tags, and scripts to track user activity on our Site, enhance user experience, and gather analytical information. For more details, see Section 7. Cookies & Tracking Technologies.

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3. How We Use Your Information

We use the personal data we collect for the following purposes:

  1. Service Provision

    • To assess your eligibility for various visa or immigration options.

    • To prepare and submit visa or immigration applications on your behalf (if applicable).

    • To communicate with you about your application status, respond to inquiries, or provide customer support.

  2. Business Operations and Improvements

    • To manage and maintain our Site, including troubleshooting, data analytics, and testing.

    • To develop new products, services, or features and enhance user experience.

  3. Marketing and Communications

    • To send you newsletters, updates, or promotional materials related to visa or immigration opportunities, if you have opted in. You can unsubscribe at any time by following the instructions in our emails.

  4. Legal and Compliance

    • To comply with our legal obligations (e.g., retention of visa application documentation, anti-fraud measures, AML/KYC checks if required).

    • To protect our rights, investigate fraud or other illegal activity, and enforce our legal agreements and policies.

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4. Legal Basis for Processing (For UK/EU Visitors)

If you are accessing our services from the United Kingdom, the European Economic Area (EEA), or other regions with similar data protection laws (e.g., GDPR), we process your personal information under the following legal bases:

  • Consent: When you have given clear consent for us to process your data for a specific purpose (e.g., subscribing to newsletters).

  • Contractual Necessity: When processing is necessary for the performance of a contract (e.g., providing immigration consulting services) or to take steps at your request before entering into a contract.

  • Legal Obligation: When processing is necessary for us to comply with a legal obligation (e.g., record-keeping, responding to lawful requests by government agencies).

  • Legitimate Interests: When processing is necessary for our legitimate business interests (e.g., improving our services), unless overridden by your data protection rights.

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5. How We Share Your Information

We only share your personal data in limited circumstances:

  1. Third-Party Service Providers

    • We engage trusted third-party vendors to perform functions on our behalf, such as payment processing, website hosting, analytics, or IT services. These providers only have access to your data as needed to perform their specific tasks and are contractually obligated to protect your information.

  2. Immigration and Government Authorities

    • In the course of providing visa and immigration services, we may be required to submit your personal data to the relevant government agencies or immigration authorities, as necessary for application processes.

  3. Business Transactions

    • In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you before your personal data is transferred and becomes subject to a different Privacy Policy.

  4. Legal and Regulatory Compliance

    • We may disclose your personal data when necessary to comply with applicable laws, respond to lawful requests, or protect our rights, property, or safety.

We do not sell, trade, or otherwise share your personal information with unaffiliated third parties for their marketing purposes.

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6. International Data Transfers

Your data may be transferred to and stored on servers located in countries outside of your own, including countries outside the UK/EEA that may not provide the same level of data protection as your home jurisdiction. However, we will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, using measures such as standard contractual clauses where required by law.

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7. Cookies & Tracking Technologies
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7.1 What Are Cookies?

Cookies are small text files placed on your device’s browser to store information. They help us improve Site functionality, remember your preferences, and understand how you interact with our content.

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7.2 Types of Cookies We Use

  1. Essential Cookies

    • Necessary for the Site’s core functionality, such as security and network management.

  2. Analytics Cookies

    • Used to collect aggregated information about how users navigate and use the Site, enabling us to improve our services and your experience.

  3. Preference Cookies

    • Store your preferences, such as language, location, and other settings, to personalize your experience.

  4. Advertising Cookies (if used)

    • May be used to deliver relevant advertisements to users on our Site or on third-party websites.

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7.3 How to Manage Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you choose to disable cookies, some parts of the Site may not function properly. For more detailed information about cookies, visit www.allaboutcookies.org.

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8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it (see Section 3) and to comply with legal, accounting, or reporting obligations. This includes retention to comply with UK immigration record-keeping obligations (where applicable) or to resolve disputes and enforce our agreements.

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9. Your Rights

Under applicable data protection laws, particularly if you are in the UK or EEA, you have the right to:

  1. Access: Request a copy of the personal data we hold about you.

  2. Rectification: Request that we correct or update any inaccurate or incomplete personal data.

  3. Erasure: Request the deletion of your personal data, where applicable.

  4. Restriction: Request that we limit the processing of your personal data in certain circumstances.

  5. Portability: Receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.

  6. Object: Object to the processing of your personal data in certain circumstances (including direct marketing).

  7. Withdraw Consent: Where processing is based on your consent, you can withdraw consent at any time, without affecting the lawfulness of processing before its withdrawal.

To exercise any of these rights, please contact us using the details in Section 12. We may request additional information from you to confirm your identity before responding to your request.

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10. Security Measures

We use commercially reasonable security measures to protect your personal data. Despite our efforts, no online platform is 100% secure. Please take precautions to protect your personal details when accessing the internet (e.g., using strong, unique passwords and keeping them confidential).

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11. Children’s Privacy

Our services are not directed toward anyone under the age of 16 (or the applicable age in your jurisdiction), and we do not knowingly collect personal data from minors. If you believe we might have any data from or about a child, please contact us, and we will promptly investigate and address the issue.

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12. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or wish to exercise your data protection rights, please contact us using one of the methods below:

We will endeavor to respond to all privacy-related inquiries promptly and in accordance with applicable data protection law.

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13. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. If we make any material changes, we will notify you by posting the updated policy on this page with a revised “Effective Date” and, where required by law, we may provide a more prominent notice (e.g., by email).

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Disclaimer

This Privacy Policy template is provided for general informational purposes and may not reflect all legal requirements for your specific business. You should seek legal advice to ensure full compliance with UK GDPR, Data Protection Act 2018, PECR, and any other applicable data protection regulations.

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Last Updated: 15 February 2025

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